faq

Payment Methods

1. What credit cards do you accept?
We accept major credit or debit cards issued by Visa, MasterCard, American Express, Discover, Diners Club and JCB. 
2. What other payment methods do you accept?
We accept Apple Pay, Google Pay, and Sezzle as other forms of payment methods.
3. Why is PayPal not available?
Unfortunately, PayPal does not accept or facilitate any CBD payments at this time. 
4. How can I tell if your online transaction is secure?
You can shop at www.tub-therapy.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit card payments safely and securely for our customers.

 The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram here to see how it works.

The company adheres to strict industry standards for payment processing, including: 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions. Industry leading encryption hardware and software methods and security protocols to protect customer information. Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy. Our website www.tub-therapy.com is registered with the Authorize.Net Verified Merchant Seal program.   
5. When will my card get charged?
For orders paid by credit card, you will be charged the full amount on the date the order is placed. If you placed your order using Sezzle, the first payment will be collected from your card at the time of the order. The remaining three payments will be charged automatically every two weeks and you will receive a reminder from Sezzle when a payment is almost due.
1. What is Sezzle? and how does it work?
Sezzle is a payment solution that gives you the freedom to buy now and pay later - with aboslutely no interest! With Sezzle, you can split your order into four equal interest-free payments over six weeks with no impact to your credit. 
2. How does it work?
When you place an order through Sezzle, their unique approvals system reviews your account to determine what sort of repayment plan they can offer. In most cases, it's 25% of the order total due up-front (also called your "downpayment" or "first installment"), with the remaining amount divided up across three more installments, each due two weeks apart. No interest, no up-front or hidden fees.

In fact, as long as you pay off your installments on time, there are no fees at all! When your Tub Therapy order is placed, Sezzle pays us in full for the order immediately so we can process your order just like if you had paid them in full with a credit card! This isn't layaway, so we fulfill your order within our normal shipping and processing times. Sezzle checkout is straight forward - simply select "Sezzle" at checkout, and we walk you through the rest of the process.

Checkout our Sezzle page here to see how it works.
3. Is there a catch?

There's no catch. Sezzle doesn't charge interest, and they only charge fees if a payment fails or you need to adjust the date of your payments more than once per order. They also only run a soft credit check (or "soft inquiry"), so there's no negative hit to your credit score.

4. How do I get started?
Here are a few requirements to get started shopping with Sezzle:

1.  Be 18 years of age or older Have a US or Canadian phone number that can receive texts.
2. Have a working email address.
3.  Have a non-prepaid payment method available. For shoppers in the US and Canada, this can be a bank account, a debit card, or a credit card.

 If you haven't signed up to Sezzle yet and ready to get started, click here to sign up.
5. When will Sezzle charge my card?
If you placed your order using Sezzle, the first payment will be collected from your card at the time of the order. The remaining three payments will be charged automatically every two weeks and you will receive a reminder from Sezzle when a payment is almost due.

Remember, Sezzle takes out payments every two weeks after your first payment so you'll want to make sure you have enough available credit on your credit card or money in your bank account to cover each payment. 

Contact Us

We'd love to hear from you! Please fill out the form below for any questions and/or feedback. For any order-related inquiries, please click on the chat icon at the bottom right corner of your screen to start a live chat with one of our customer care representatives.

contact@tub-therapy.com

6645 Harriett St
Falls Church, VA