1. Is shipping free?
2. How long does shipping take?
3. Do you ship worldwide?
4. What courier do you use?
5. How do you package my order?
1. Can I return my order?
2. How do I submit a return?
To submit a return, please send us an email at firstname.lastname@example.org with your reason for return and one of our customer care representatives will be happy to assist.
3. My order arrived damaged. What to do?
Individual products are wrapped for protection and your order will be securely shipped in biodegradable packing peanuts for extra care. However, if your item arrived damage due to transloading or other factors mid-transit, please send us photos of the damages at email@example.com to verify the damage. This will help us understand what went wrong and prevent similar issues in the future. We are only able to process a refund or exchange for damaged and/or incorrect items within 14 days from the date you received the order.