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faq

You can join the Tub Therapy Rewards Program by creating an account with tub-therapy.com or by simply signing into the rewards panel through a passwordless login.

Yes, customers will need to be logged in or access the Rewards panel to log in. You can do so on any page up to the cart page. But once you reach checkout, the Rewards panel will not be accessible.

If you didn't create an account with us, you can log in by typing your email address into the rewards panel and clicking the Sign In button. You will receive an email with a link back to our store. Once directed back to our store, you will be logged into the rewards panel!

You will remain logged in for one hour after the link is generated. This link will only work once (i.e. if you click on the link from the email, then come back to the same email to click on the link again, even if it's within the same hour - the link will not work).

You can earn points by making purchases, following us on Instagram, liking us on Facebook and providing your birthday.

Simply log in to your account and click on the Rewards launcher found at the bottom left hand of the page. If you do not have an account, you can sign in using the passwordless login by typing your email address into the rewards panel and clicking the Sign In button.

To turn points into a reward, you will need to log into the rewards panel on the Tub Therapy wesbite by logging into your customer account. Once logged in, open the rewards panel and click on Ways to redeem.

Use the points slider to select the amount of points you would like to spend, then click Redeem.

Upon clicking redeem, you will be taken to a page that shows the coupon code with a button to Apply code which will automatically apply that coupon code to the checkout.

If you do not have an account with us, you will be able to redeem rewards using the email passwordless login.

The code will be stored in your rewards panel under the Your Rewards section at the bottom and will remain in your account until you decide it on a future purchase.

Your points do not expire and you can collect as many points as you want. There is no maximum amount of points you can spend but note that only one code can be applied for each order.

You can click on the rewards launcher to copy your unique referral URL to share with friends. If you do not have an account, you will receive an on-site message on the order 'thank you' page with your referral link to share.

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